Citizen Charter
CONTENTS
- Introduction
- Vision, Mission and Objectives of Science& Technology Department
- Service Provided
- List of clients of Science & Technology Department
- Grievance Redress Mechanism
- Introduction
- Vision , Mission and Objectives of the Department
- Service Provided
- List of organizations under Science & Technology Department
- Grievance Redress Mechanism
Introduction
The Science & Technology Department of Government of Assam was created on 21st November 1982. Its main aim to provide S&T inputs for sustained economic development of the State and also to promote activities connected with (a) Harnessing of Solar, Wind, Biomass and other forms of non-conventional and renewable energy. (b) Investigation of sites for harnessing microhydel resources and implementing projects related thereto (c) Scientific land use to improve productivity through remote sensing and GIS techniques and for (e) Popularising the use of Science for socio-economic benefit. Citizen’s Charter is a comprehensive document which represents a systematic and transparent effort to focus on the commitment of the Department of Science & Technology, Govt. of Assam towards its citizens/clients in respect of standard of services, information, choice and consultation, non-discrimination accessibility, grievance redressal mechanism, courtesy and value of service rendered. The charter also includes expectations of the Department from the citizen/client for fulfilling the commitment and various functions.
The objective of the charter exercise is to introduce transparency and exchange of information between citizens and administration of the department and to streamline administration in tune with the needs of citizens. For this transformative process to materialize, three elements have been incorporated in the charter-
- Clarity at every level about the objectives of charter as a policy instrument.
- Designing and delivery of the charter as an instrument of citizen-administration interface.
- Evolving mechanisms for charter monitoring, charter evaluation and periodic charter review. Also, evolving a system of acknowledging effectiveness in charter implementation.
The department’s citizen’s charter documents the provided services/transactions and the related objectives and targets. It is imperative for the Department to strive for improvement in performance through implementation of its citizen’s charter.
Vision , Mission and Objectives of the Department
- Vision
- Mission
- Objectives of the Department
Vision
To excel in science and technology for all round development of the state.
Mission
1. Popularization of S&T innovations among students.
2. Application of Remote sensing technology for natural resource management for planning and development.
3. Enhancing the use of new and renewable energy sources and devices for bridging the gap of energy requirements and capacity building there on.
4. Supporting business environment, spreading innovative products, process & methods as well as distinctive knowledge & skills.
Objectives of the Department.
1. To formulate policies on various aspects of science, technology which are in the interest of the state and the country.
2. To implement schemes of the Govt. of India, Govt. of Assam, North-Eastern Council and other public bodies on science, technology through subordinate organization’s under the Department.
3. To promote research in the field of science, technology in Assam by providing financial support to the scientists, technical persons and experts working in institutions and organizations in the state.
Location of the Department
Janata Bhawan, D-Block, 4th Floor, Dispur, Guwahati -6
List of organizations under Science & Technology Department
- Directorate of Science &Technology , Assam
- Guwahati Planetarium
- Assam Science Technology & Environment Council
- Assam Energy Development Agency
- Guwahati Biotech Park
- Assam State Space Application Centre
- Jorhat Science Centre and Planetarium
- Science City, Guwahati
Grievance Redress Mechanism
A Nodal Officer is appointed for redressal of public Grievance through CPGRAMS portal in the Department to attend to the complaints/queries of the stakeholders and citizen’s. The main function of the Nodal Officer is to ensure timely redressal of public grievances by taking up the matter with the concerned authorities.
Grievances may be submitted in online portal in CPGRAMS portal.